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Chris immediately responded to my phone. He gave me a more comprehensive quote and a reasonable price. Exterminator arrived, went to work. Killed the infestation and finished up. A1 project by professional crew. Good price, excellent work, no more problems. Highly recommend them.
Simply moved into new home to discover our dogs picked up fleas in the yard. Company was running a promotion on their website for interior/exterior flea treatment for $135 for a house up to 2,500 sq ft., and since our routine exterminator was booked and couldnt come on our time schedule, I called Stanley.
Sounded reasonable to me, and has been in line with my regular service supplier. They sent a technician the next day named Carlos. He billed my partner $485. Our house is 988 sq. ft. and sits on a postage stamp size land using a deck and no lawn. My partner having no idea he was being charged an outrageous price and believed I had agreed, gave Carlos his credit card information.
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I was flabbergasted at this price! Additionally I found that Carlos had sprayed insecticide all around our mattress, including on the edge of the linens and on the top of underbid storage bins, requiring me to clean, launder and wash our floors multiple occasions. When I called the company, they transferred me to Carlos, who said he didn't know what prices/promotions that the company was offering because that was done by the corporate office.
I only sprayed baseboards." I requested him to adjust the fee, and he said no. I requested to speak with the owner. He came back on the line and told me his manager was busy and he'd call me back. I told him I chose to wait. A man named Aubrey eventually came on the line.
His exact words were,"You should have done your homework. If that is what Carlos billed you, that's the price. Then he offered me the suggestion to shop around next time." .
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UPDATE #1: I want to upgrade this post. Tim, a Director, from Stanley phone me this afternoon to let professional and experienced termite experts me know he wanted me to be a happy client. After, I explained that his support supplier sprayed all around my bed, and the things underneath my bed, charged me an outrageous price and that they had been running a promotion for servicing a house/yard much larger than mine to get $135, he offered me service for 1/2 of what I had been charged ($485), but would not honor the promotion.
I think Tim felt great about his offer. I clearly didn't, and remain an unhappy customer. I told Tim if my employees treated people and supplied service the way Stanley had done, I would have given my services away free of charge and done anything necessary to correct the issue. .
UPDATE #2: Another update. . .Tim just called back and said he felt bad about the way I had been treated all day and wanted to honor the promotion cost for $135. It's truly kind of Tim to reconsider. I expect Stanley invests in training its staff on client support and being good citizens.
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Kanika reviewed for Pest control services 28th Nov, 2018 Great company they do it quite nicely and with patience. We can observe substantial difference with cockroaches etc once we got pest control done from them. I would surely recommend new sai pest control to everyone. Cheers guys! Fantastic job! Sam reviewed for Pest control services 22nd Nov, 2018 I've got the services of New Sai Pest Control Services, Kalkaji to pest control my 2BHK apartment as there were many lizards, they have responded immediately and have finished the job in about 2 hours, they have used chemical spray and have billed me RS.2200 for exactly the same, the service provided by them was excellent.Shop No.10, DDA Flat, Kalkaji Extension, New Delhi, Kalkaji, Delhi - 110019.
In the past, new houses were shielded by spraying on the sand pad with organochlorine substances. But, increased awareness regarding the effects of these chemicals on our health and the environment resulted in a decision by the Commonwealth Government, where organochlorines have not been available since 30 June 1995.
Pesticides that have substituted organochlorines are now accessible but may not be so effective in the longer term.
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The incidence of, or potential for, irreparable harm to homes has not been accurately determined, however both government and the building industry agree that the continuation of sufficient control measures is essential to lessen the risk of serious structural damage. The Building Code of Australia requires the structural components of every new building must be protected from termite attack.